Refund policy

Call for instructions on how to return product. We will not accept any returns without prior approval or consent, which will be given or withheld at our discretion. All returns require a Return Material Authorization (RMA) number provided by us in advance. For assistance with a return, please call 301-773-4340. RMAs are valid for 10 days only.

If you are not provided a return label, the RMA must be CLEARLY printed on the shipping label. In addition, please include a copy of your RMA and the original order and packing slip within the package. Special order items are not returnable. Returns will be credited the purchase price and applicable taxes, less a 25% restocking fee, to the original credit card/purchase method only. Shipping and handling costs are not refundable. All returns are subject to inspection and approval prior to credit being issued. Non-approved returns will be shipped back to customers at their expense. Incorrectly shipped will be returned to customers at their expense.

New and Unused Parts Return
New and unused parts valued at less than $25 cannot be returned for credit. Approved new and unused returns will incur a 25% restocking fee. To be eligible for credit, all new and unused returns must be received by within 30 days from the order date. RMAs will not be issued after 10 days from the order date.

Returns must be in resalable condition with an RMA. A copy of the order and our packing slip must be included in the return shipping box. The RMA number must be clearly printed on the return shipping label. Do not write on the original parts shipping box or otherwise deface packaging. Any part returned that is not resalable will be scrapped and no credit issued.

Defective Return
We will honor the manufacturer's warranty on a product sold by us. Most, but not all, products are warranted for 90 days from the date of the original order. We automatically order a replacement part for the defective item, which is billed up front. We then issue an RMA and provide you with a free return shipping label for the defective item. We issue credit for the defective part once it is received. Manufacturers require the model and serial number of the product the defect was installed in, as well as the exact nature of the defect in detail.

Damaged Parts
Be sure to inspect your order upon receipt. If the package appears damaged, or contains merchandise that is damaged, you must first notify the shipper and then notify us within three business days. The incident will be documented, including required photos, and the carrier may decide to return the delivery to us. Without the incident documentation, subsequent damage claims may be difficult or impossible to prove later.

Wrong Parts
Customers must notify us within three business days of receipt of any part that is shipped in error or short shipped. We automatically order a replacement part for the defective item, which is billed up front. We then issue an RMA and provide you with a free return shipping label for the defective item. We issue credit for the incorrectly shipped part once it is received into our facility.

Lost Packages
If your order does not arrive when expected, please first check the carrier tracking to confirm the package was not left at your address. We is not responsible for packages once the carrier verifies delivery. Once the carrier confirms the package was lost in transit, we will initiate a lost claim with the carrier and process a credit for the lost shipment. We are not responsible for any package after it leaves our facilities.

Certain consumables may not be returned. Special orders may not be cancelled or returned. There are no refunds or returns from outside of the United States except to the US Government.