Everyone understands how critical the availability of spare service parts is to the operational efficiency and uptime for any piece of equipment to a business. When equipment breaks down, end users typically focus on the initial cost of the part. In their decision making, customers generally fail to consider the true cost of repair and the long term cost of ownership. Cost of unplanned outages due to inferior parts and components not functioning per the manufacturer’s equipment specification all make up the true cost of ownership when a repair is made, For example, if a generic spare part functions at even 95% of the original part’s efficiency, has a lifespan that is 80% of the OEM part, end users risk losing thousands of dollars in sales due to additional unit downtime while spending more for the utilities to operate the equipment.

Beyond the immediate and long-term cost benefit analysis, use of non-OEM parts when servicing equipment can potentially impact agency listings and certifications including UL, CSA, NSF, an EnergySTAR. End users and service agents who utilize non-OEM parts that void an agency approval assume liability if an employee were to be injured by that piece of equipment resulting from a failure or impact from the non-OEM component.

The value of OEM parts is further enhanced with ever-increasing utility costs. EnergySTAR ratings are directly linked to the equipment and manufactured component specifications such that replacing energy efficient parts with non-OEM alternatives will invalidate the EnergySTAR compliance rating. Generic parts may be similar in form and function but OEM parts designs and specifications are integrated into the overall design of the equipment and guarantee peak equipment performance. Additionally, the loss in equipment performance will negatively impact product cycle times which could cascade to food quality, food safety and customer satisfaction.

As equipment becomes more sophisticated and intricate in design to maximize performance while minimizing footprint and utility consumption, systems design and the OEM components used in the manufacture and service of the equipment becomes more critical. Equipment complexity is escalating to provide end users the ability to do more with less. As this trend progresses, using non-OEM parts in equipment repairs will cause end users to forfeit the warranty because the impact on the functionality of the system by a non-compliant part could cascade to the performance of other components and cause premature failures, repeat visits, and further downtime.

OEM parts are the only way to ensure the equipment you invested in stays within its original, top working condition. For safety, liability protection, and to maintain approval ratings, replacement with OEM parts is key.